Terms and Conditions

Terms and Conditions

This page contains important information and disclaimers please take a minute and read it.




ACCEPTANCE OF ORDER A. All orders are accepted subject to these terms and conditions (the “Terms”). If for any reason ELOI cannot meet the required delivery, you will be contacted by a ELOI Branding Advisor. B. All orders are subject to credit approval. C. ELOI will accept no changes to the order unless done so by fax, email, or phone and confirmed by ELOI D. If an account has not been established, prepayment of the value of the goods must accompany the order. E. Quotations issued by ELOI are for price and delivery only and do not guarantee automatic acceptance of order. All orders will be subject to ELOI’s credit terms and acceptance. A pre-payment may be required depending on size and amount of the order.


ARTWORK SPECIFICATIONS All art should be only sent to info@eloiusa.com. We will contact you once your art has been received. A. Vector files must be saved in *.ai, *.eps, or *.pdf formats with all text outlined. B. Bitmap files must be saved at a minimum of 600dpi and at 100% of final output size. Laser, screen print, and deboss artwork must have halftones and gradients removed prior to submission. C. Microsoft office files are not accepted as artwork. D. Personalization lists must be submitted in *.txt or *.xls formats E. Artwork will be kept on file for a period of 12 months and then deleted. F. All other file types are not acceptable and will incur a charge of $25.00 per half hour to convert to an acceptable format. G. All designs, creation, and modifications of artwork will be billed out at our hourly rate of $85.00 per hour. H. Designs or creations include 15 minutes of  minor adjustments to spelling, logo positioning, and minor color adjustments.


PRICING A. For pricing on orders exceeding end-column quantities, please contact our Sales department. B. ELOI reserves the right to ship up to 3% over or under the quantity ordered unless “Exact Quantity” is specified on original purchase order. Over-runs will be invoiced at actual price.


PRODUCTION A. The standard production time varies by product line and is approximately 5-10 business days up to catalog end quantity. Production time begins upon receipt of signed proof form, approval of credit and complete shipping information. Orders at or above EQP quantities may require additional production time. Please allow for additional order processing time if credit is not established or in good standing. B. If a proof or spec sample is required, additional production time will be necessary. Proof fees may apply. C. Once an order is in production, no changes can be made. D. Cancellation of an order not yet in production will only be accepted if formal notification has been received by fax, email, or phone and confirmed in writing by ELOI.


PROOFING A. All orders will receive a proof approval unless otherwise noted by customer. Proofs can take up to 48 hours to receive and production will not begin until a proof approval has been "APPROVED". You will receive a proof by the email that is either preset in our system or that had placed the order with ELOI. B. For an order that is a reorder, a proof will not be sent unless either requested by the customer or there have been modifications made to the original artwork such as (Color, text, font, spelling, logo, etc.)


SHIPPING A. All prices shown in our catalog, emails, website and marketing material are F.O.B., Respective Manufacture Location. Postage, shipping, insurance and handling charges will be added to the invoice. B. If damage occurs, claims must be received in writing within 7 days from receipt of merchandise being accepted. A representative from the carrier that delivered the merchandise must inspect any carton that has been opened or damaged before a claim can be filed. C. ELOI is not responsible for any carrier or en-route delays regardless of ship method. D. Most orders are shipped via FedEx or UPS. Orders that do not indicate shipping instructions will be shipped at the most economical method to meet the in-hands date.

E. Products with lithium-ion batteries and hand sanitizers with alcohol base cannot be shipped by air.


RETURNS Merchandise found to be incorrect due to ELOI’s error will be replaced at no cost if returned within 30 days of receipt of the merchandise. A written authorization including a RMA number ELOI is required prior to any returns. Merchandise returned without authorization and RMA number will not be accepted and will be returned to sender. No credit will be issued for merchandise that is not authorized to be returned to ELOI B. Blank goods will be subject to a 20% restocking fee. All shipping charges incurred are non-refundable.

REFUNDS The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

  • An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).


  • The product is lost, delayed or returned to ELOI due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).


  • Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.


  • Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.


  • Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size. ELOI does not any changes on customer files.


  • Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.


  • Products that do not exactly match color or ink density. ELOI does not color match or match customer specified ink density.


  • An inability to print or write on the product, unless the product description states otherwise. A typical UV coated product cannot be printed or written upon. Matte finished products may or may not accept printing or writing. We recommend that you order a sample from us and test it using the printer you will use before placing a final order. E is not responsible for an inability to print or write on a Product, unless the product specifically states that it is suitable for this purpose.


  • Orders that are duplicated as a result of customer error.


  • Orders that are canceled after the order has entered into production (or any process thereafter).


  • Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customers responsibility to allow sufficient time when placing an order for time sensitive materials.


  • A customers violation of any of the terms and conditions governing the use of ELOI's website and/or ordering of product.


  • Viruses, worms, trojan horses and other forms of harmful or malicious code that are not detected or removed using ELOI standard virus/malicious code detection procedures.


  • Loss, corruption of, or damage to your personal information, Customer Content, order history or related information that is stored by ELOI.


  • Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.


  • The release of an order by the shipper without obtaining a signature.


Please note that ELOI's provision of advice, assistance or guidance either on this Website or via our Customer Service representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any order or services provided by ELOI and any third parties.


COPYRIGHT NOTICE All the copy or material submitted by the customer for the use in producing items ordered, whether or not artwork by the factory is required therewith, will be accepted by ELOI as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection and that customer has the legal right to use the same in the ordered product. The customer, by submitting such copy of other material, represents that the use thereof by the factory on the items ordered will not violate any laws or right of any party or parties in or to the same, and ELOI hereby disclaims any liability for compliance with such laws in the use of the customer’s copy or material. The customer hereby agrees to hold the factory harmless from and indemnify the same from any damages, costs and/or expenses when they arise under all such laws as consequence of the factory’s use of said copy or other materials of the operations undertaken by this agreement.


TRADEMARK NOTICE The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of decorated products available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, design or trademark. 

Unless otherwise indicated, the sites and all content and other materials therein, including, without limitation, the Eloi name, graphics, pictures, information, data, software, other files and the selection and arrangement thereof (collectively, "Site Materials") are the property of ELOI and are protected by U.S. and international copyright laws. ELOI Corporation, ELOI, and other ELOI trademarks, service marks, graphics, and logos used in connection with the sites are trade names, trademarks, or registered trademarks of ELOI Corporation.


DISCLAIMERS ELOI has tried to be as accurate as possible when presenting information, however, errors can occur. ELOI is not responsible for incidental, special or consequential damage resulting from errors in information in our catalog, emails, website and marketing material, regardless of the origin of those errors. Colors of items and imprints shown in our catalog, emails, website and marketing material are as close to the actual colors as the printing process will allow. If color is critical to you or your customer, please specify exact PMS colors (additional fees may apply). ELOI is the sales agent/distributor of the merchandise offered for sale in our catalog, emails, website and marketing material . ELOI is not the manufacturer. All merchandise shown will be substantially as displayed and described. All merchandise is manufactured in compliance with applicable standards and regulations to the best of our knowledge and intent. The appropriateness of an item for a specific purpose or end user is to be determined by and is the responsibility of the purchaser. Many promotional items contain small parts and are not intended for or appropriate for small children. Knives, cutters and other tools can cause injury if not used correctly or if allowed to be used by children. Insulated beverage containers may keep liquids very hot; caution is necessary when handling or consuming hot beverages. ELOI is not responsible for any incidental, special or consequential damage resulting from inappropriate use of merchandise. ELOI is not responsible for any incidental, special or consequential damages resulting from missed event dates. Production times indicated are approximate and do not include delivery time.


PROP 65 WARNING: Products sold may expose you to chemicals known to the State of California to cause cancer and birth defects. For more information, go to www.P65Warnings.ca.gov


For more information, please contact us at info@eloiusa.com