Frequently Asked Questions (FAQ):
Artwork, designs and trademarks featured on the products on eloimg.com are examples of the locations, imprinting service, design, and decoration we offer. They do not represent endorsements by the owners of the artwork or trademarks.
On eloimg.com, all prices and products/information are subject to change without notice. Please read our Terms and Conditions for more information.
What if you don't have the product I am looking for?
If you aren't seeing what you are looking for, please contact 406-890-2626 or your Eloi Account representative for assistance. In most cases we may be able to find the exact product you are looking for, it may just not be available on eloimg.com. If we aren't able to find the exact product you are looking for we will do our best at finding a great alternate for you.
What if you're out of stock with the product I am needing?
If we are out of stock with the specific product you are looking for, please contact your Eloi Account representative for assistance. We highly recommend ordering in advance with a good lead time if you have an event or occasion coming up that you need specific products for. Unfortunately, stock in all items are prone to fluctuate and can not be guarenteed.
Will I receive a proof approval for my order?
Yes, all orders will receive a proof approval before they can go into production with the exception of an exact reorder.
Can I return custom orders?
Since all orders are customized, we are not able to except returns on any products.
What if my product is defective?
If your product is defective, please contact an Eloi Account Representative to arrange for replacement and return of the custom product. We will set you up with a Return Merchandise Authorization (RMA) form which is mandatory for all return orders. Please included this form in the return shipment of your order to insure a quick service.
What payment methods do you accept?
We accept Checks and Credit Cards (Visa, Discover, and MasterCard). If you are going to pay by check please make payable to Eloi.
Mail to address:
134 1st Ave W
Kalispell, MT 59901
What kind of artwork do I need?
A. Vector files must be saved in .ai, .eps, or .pdf formats with all text outlined.
B. Bitmap files must be saved at a minimum of 600dpi and at 100% of final output size. Laser, screen print, and deboss artwork must have halftones and gradients removed prior to submission.
C. Microsoft office files are not accepted as artwork.
D. Personalization lists must be submitted in .txt or .xls formats.
E. Artwork will be kept on file for a period of 12 months, after 12 months files will be deleted.
F. All other file types are not acceptable and will incur a charge of $25.00 per half hour to convert to an acceptable format.
G. All designs, creation, and modifications of artwork will be billed out at our hourly rate of $85.00 per hour.
H. Designs or creations include 15 minutes of minor adjustments to spelling, logo positioning, and minor color adjustments.
What is an vector file?
A Vector file is a file that allows for more flexibility when it comes to modifying your logo compared to a traditional .jpeg file. Vector file types such as EPS, AI and PDF are the preferred file types for graphics that frequently require resizing. We recommend that all company logos are saved as a vector "Master File" so you can use it with smaller items such stationary products and promotional items to larger items like signage and apparel.
*A PDF is generally a vector file. However, depending how a PDF is originally created, it can be either a vector or a raster file. Whether you opt to flatten the layers of your file or choose to retain each one will determine the image type.
What is an digitized file?
Digitizing a file is the process of converting your existing artwork like a company logo or team emblem into a stitch file for example .dst or .emb that an embroidery machine can then sew on a garment.
Where can I find a template for my artwork?
If you are unable to find the template you are looking for feel free to contact an Eloi Account Representative and they would be more then happy to assist you.
Can I list specific PMS colors for my artwork?
Yes you are able to use specific PMS colors on your order. Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. An Eloi Account Representative would be happy to help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let an Account Representative know.
How long will my product be in production?
Standard production time varies by product line and is approximately up to catalog end quantity. Production times begin upon receipt of signed proof approval and complete ordering information. Orders at or above EQ (End Quantity) may require additional production time. Please allow for additional order processing time if credit is not established or in good standing. If revised proofs or spec samples are required, additional production time may be necessary. Proof fees may apply
What if I need to cancle my order?
Cancellation of an order not yet in production will only be accepted if formal notification has been received either online, by fax, email, or phone and comfirmed in writing by Eloi. Once an order is in production, no furtherchanges can be made.